CATI Surveys

Computer-Assisted Telephone Interviewing from our Cairo and Istanbul call centers with multilingual capabilities.

Overview

Our CATI operations span a 200-seat call center in Cairo and a 300-seat call center in Istanbul, delivering structured telephone survey programs for clients across the US, Turkey, MENA, and global markets. Interviewers are trained in standardized interviewing techniques and work from our proprietary CATI software, which manages sample loading, call scheduling, callback management, and real-time monitoring. The centers support multilingual interviewing in Arabic, Turkish, Kurdish, English, French, and other languages, and operate on flexible schedules to match respondent availability across time zones. CATI proved especially critical during COVID-19, when we maintained a 95% project delivery rate by shifting face-to-face programs to telephone mode.

Key Capabilities

What this service delivers for your organization.

200-seat call center in Cairo and 300-seat call center in Istanbul

Multilingual interviewing in Arabic, Turkish, Kurdish, English, French, and more

Predictive dialer integration for high-volume consumer surveys

Call recording, live monitoring, and automated quality scoring

Flexible scheduling across multiple time zones

Seamless mode-switching between CATI and CAPI for mixed-mode designs

Industries We Serve

This service supports clients across a wide range of sectors.

TelecommunicationsFinancial ServicesGovernment & Public SectorHealthcare & Public HealthConsumer Products

Related Case Studies

See how we have applied this service to solve real-world challenges.

Telecommunications

Telecom Customer Experience Program

Leading Egyptian Mobile Operator · Egypt, MENA

A major Egyptian mobile network operator with over 30 million subscribers was experiencing declining customer satisfaction scores and increasing churn rates. The company suspected inconsistent service quality across its 200+ retail stores but lacked objective, standardized measurement of the in-store customer experience. Previous internal audit programs had failed to identify root causes because store staff recognized auditors and altered their behavior during visits.